Knowledge Base

Thank you for contacting 311 about the City website. The site has recently moved to a new platform to improve accessibility and make it easier to find information. We appreciate your patience through this transition as we continue improving the site.

Helpful information:

• Website feedback: We welcome your comments via the Report a Website Issue form, also located in the footer under “Site Links.”

• Search functions: Search results may take some time to fully recalibrate. In the meantime, we invite you to use the updated menu navigation.

• Page URLs: Some URLs have changed. If you have bookmarked pages, we recommend updating them accordingly. 

• Meeting agendas & information: All Board, Commission, and Committee meeting information and documents can now be found in the Meeting Portal.

• Document archives: Archival documents are available in the Document Center, which is home to the City Clerk’s Office’s ongoing digitization work. If you cannot find a specific document, please submit a FOIA request.

We know transitions like this can sometimes cause temporary issues, but these updates provide long-term benefits, including improved accessibility, easier navigation, and more reliable access to information. Our staff are actively working to make the transition as smooth as possible.

Does this information address your issue, or do you still need assistance from 311?

If you have any questions or need further assistance, please contact the City of Evanston 311 Center at 847-448-4311. We are available Monday through Friday, 7:00 a.m. to 6:00 p.m.